Yog tias koj muaj teeb meem nrog Xbox Live, lossis muaj lus nug txog Xbox Live cov kev pabcuam, koj tuaj yeem tiv toj lawv ncaj qha rau kev pabcuam ntxiv lossis tham nrog lawv cov neeg sawv cev pabcuam/tus sawv cev. Kab lus no qhia koj yuav ua li cas tiv toj Xbox Live.
Kauj ruam
Txoj Kev 1 ntawm 3: Siv Txoj Haujlwm Xbox Txoj Haujlwm
Kauj Ruam 1. Mus rau https://support.xbox.com/en-US/contact-us siv lub web browser
Nov yog "Tiv tauj Peb" lub vev xaib rau Xbox Live.
Kauj Ruam 2. Nyem rau qeb uas zoo tshaj rau koj cov lus nug
Koj cov kev xaiv raug teev nyob hauv "Kauj Ruam 1: Xaiv ib pawg" (Kauj Ruam 1: Xaiv ib pawg). Cov pawg muaj xws li: "Xbox One", "Games" (games), "Billing & accounts" (bills and accounts), "Xbox 360", thiab "Mixer".
Kauj Ruam 3. Nyem Nug Cov Lus Nug
Nws yog lub pob ntsuab nyob hauv "Kauj Ruam 2: Nug peb cov lus nug" (Kauj Ruam 2: Nug peb cov lus nug). Lub qhov rooj sib tham tshiab yuav qhib nrog tus neeg sawv cev virtual.
- Koj tseem tuaj yeem nyem Saib lwm txoj kev xaiv (saib ntau txoj hauv kev) hauv qab lub pob uas hais tias "Nug a Question" los tso saib cov npe ntawm cov teeb meem. Tom qab ntawd, koj tuaj yeem nyem rau ib qho ntawm cov teeb meem hauv qab "Kauj Ruam 3: Cov no feem ntau pab" los tso tawm cov kab lus ntsig txog qhov teeb meem uas koj tau xaiv.
- Yog tias koj cov lus nug cuam tshuam nrog Tov Khoom, nyem rau ib qho ntawm cov ncauj lus hauv qab "Kauj Ruam 2: Xaiv lub ncauj lus" (Kauj Ruam 2: Xaiv lub ncauj lus).
Kauj Ruam 4. Sau cov lus nug
Siv lub npov ntawv hauv qab ntawm lub qhov rai tus neeg sawv cev virtual los ntaus nqe lus nug. Raws li koj ntaus ntawv, cov npe ntawm cov kab lus cuam tshuam yuav tshwm sim saum lub npov ntawv hauv qab ntawm lub qhov rais. Koj tuaj yeem nyem rau ntawm ib qho ntawm cov kab ntawv txuas no yog nws cuam tshuam nrog koj cov teeb meem.
Kauj Ruam 5. Nyem rau lub cim uas zoo ib yam li daim ntawv dav hlau
Lub pob no yog nyob rau sab xis ntawm lub npov ntawv hauv qab ntawm lub qhov rai tus neeg sawv cev virtual. Qhov kev xaiv no yuav xa koj cov lus nug thiab xa rov qab nrog cov npe ntawm cov khoom ntsig txog.
Kauj Ruam 6. Nyem kab lus uas cuam tshuam nrog koj qhov teeb meem
Nyem qhov txuas uas ze tshaj plaws cuam tshuam nrog kab lus. Yog tias tsis muaj cov kab lus pom muaj cuam tshuam nrog koj qhov teeb meem, nyem Tsis muaj ib qho saum toj no (tsis muaj ib qho saum toj no) los qhia ntau tshooj lus.
Kauj Ruam 7. Teb lo lus nug "Qhov no puas daws tau koj cov teeb meem?
" (koj qhov teeb meem puas tau daws?) Txhawm rau teb cov lus nug, nyem Yog lawm (yog) los yog Tsis yog (tsis muaj) hauv qab cov lus nug. Yog koj nyem Tsis yog, lwm cov ntawv ntsig txog koj cov lus nug yuav raug nthuav tawm.
Kauj Ruam 8. Rov teb lo lus nug "Qhov no puas daws tau koj cov teeb meem?
Yog tias koj tseem tsis tuaj yeem nrhiav cov ntaub ntawv uas yuav daws koj cov teeb meem, nyem Tsis yog ib zaug ntxiv
Kauj Ruam 9. Teb dab tsi ua tsis raug
Ua ntej txuas nrog tus neeg ncaj qha, lub qhov rai tus sawv cev virtual yuav nug koj qhov teeb meem uas koj muaj. Nyem qhov lus teb raws qhov zoo tshaj plaws uas piav qhia vim li cas koj thiaj tsis pom cov ntaub ntawv uas koj xav tau. Koj tuaj yeem xaiv "Cov lus teb tsis cuam tshuam", "Cov lus teb tsis ua haujlwm", "Kuv muaj lus nug ntxiv txog cov ncauj lus no"), lossis "Kuv xav rov hais kuv cov lus nug thiab sim dua".
Kauj Ruam 10. Xaiv cov khoom hauv nqe lus nug thiab nyem Next
Yog tias koj cov lus nug cuam tshuam nrog Xbox, xaiv "Xbox" hauv cov ntawv qhia zaub mov nco-down. Koj tseem tuaj yeem xaiv lwm Microsoft cov khoom lag luam thiab nyem Tom ntej no.
Kauj Ruam 11. Xaiv qhov teeb meem thiab nyem Next
Siv cov ntawv qhia zaub mov nco tseg tom ntej los xaiv qhov teeb meem thiab nyem Tom ntej no. Txog Xbox, cov teeb meem no suav nrog: "Rov qab lo lus zais", "Lwm yam teeb meem hauv tus account", "Kev them nyiaj thiab kev yuav khoom", "Lwm yam teeb meem kev them nqi".), "Games & apps" (games thiab applications), "Xbox on Windows 10" (Xbox ntawm Windows 10), "Xbox Live kev tso npe" (Xbox Live kev tso npe), "Kho vajtse" (kho vajtse), "Kev txhawb nqa txuj ci" (kev pabcuam txuj ci), thiab "Network & txuas".
Kauj Ruam 12. Xaiv seb koj xav tham nrog Xbox tus sawv cev li cas
Muaj ntau txoj hauv kev xaiv los tham nrog tus sawv cev. Cov kev xaiv no suav nrog, "Hu rau kuv rov qab" (hu rau kuv rov qab), "Tham" (tham), lossis "Tham nrog Lub Zej Zog" (tham nrog zej zog).
Kauj Ruam 13. Nkag mus rau hauv koj li Xbox lossis Microsoft tus account
Nkag mus rau email chaw nyob uas siv rau koj tus lej Xbox lossis Microsoft, thiab nyem Tom ntej no. Tom qab ntawd, sau tus password los ntawm koj li Xbox lossis Microsoft tus lej nyiaj, tom qab ntawd nyem rau Tom ntej no. Koj yuav tuaj yeem txuas ib ntus nrog Xbox Live tus neeg sawv cev pabcuam.
- Qhov "Tham nrog ib tus neeg" xaiv yuav txawv nyob ntawm qhov lus nug. Koj tseem tuaj yeem saib qhov kev xaiv "Tham nrog Xbox gamer" (tham nrog Xbox players) lossis "Tweet @xboxsupport" (tweet @xboxsupport).
- Lub sijhawm tos rau kev sib tham thiab hu rov qab xaiv tau qhia hauv qab no cov kev xaiv.
Txoj Kev 2 ntawm 3: Siv Xbox Help Forum
Kauj Ruam 1. Qhib https://forums.xbox.com/ hauv lub vev xaib
Nov yog Xbox lub rooj sib tham lub vev xaib. Ntawm no, koj tuaj yeem tau txais cov lus teb rau teeb meem los ntawm Xbox zej zog lossis cov neeg siv.
Kauj ruam 2. Nyem Nrhiav
Nws nyob rau sab xis saum toj ntawm nplooj ntawv sib tham. Qhov kev xaiv no coj mus rau kab tshawb fawb nyob rau saum toj ntawm nplooj ntawv.
Kauj Ruam 3. Ntaus nqe lus nug lossis qee lo lus tseem ceeb thiab nias Enter
Siv kab ntawv tshawb fawb nyob rau sab saum toj ntawm nplooj ntawv txhawm rau sau cov lus nug lossis qee lo lus tseem ceeb cuam tshuam txog qhov teeb meem koj tab tom ntsib. Xovxwm Nkag mus thaum koj ua tiav kev ntaus ntawv. Cov kauj ruam no qhia cov npe ntawm cov rooj sab laj uas cuam tshuam nrog koj kev tshawb fawb.
Koj tuaj yeem nqaim koj qhov kev tshawb nrhiav siv "Qeb" thiab "Cov ncauj lus" cov ntawv qhia zaub mov nyob rau sab xis saum cov txiaj ntsig tshawb fawb. Koj tseem tuaj yeem nyem lub pob xov tooj cua nyob ib sab ntawm "Txhua" (tag nrho), "Cov Lus Nug" (cov lus nug), "Kev Sib Tham" thiab "Cov Rooj Sib Tham" los lim cov txiaj ntsig tshawb fawb
Kauj Ruam 4. Nyem qhov tshawb nrhiav uas cuam tshuam nrog koj qhov teeb meem
Tej zaum koj yuav tsum tau nyeem cov ntawv hauv qab qhov txuas kom paub tseeb tias cov xov uas muaj feem cuam tshuam nrog qhov teeb meem tiag. Thaum koj paub tseeb tias tus neeg uas tau pib ua cov lus nug tau nug cov lus nug ntsig txog qhov teeb meem koj tab tom muaj, nyem qhov txuas mus saib tag nrho cov xov.
Kauj Ruam 5. Qhib nqes los qhia cov lus teb
Cov lus teb tau qhia hauv qab cov lus nug hauv lub rooj sab laj. Nqes los saib seb lwm tus neeg yuav tsum hais dab tsi thiab pom tias muaj dab tsi pab tau koj.
Kauj Ruam 6. Nyem Sau Npe
Nws nyob rau saum kaum sab xis. Yog tias koj nrhiav tsis tau cov lus nug hauv lub rooj sab laj, thov nkag mus thiab nug koj tus kheej. Nyem Sau Npe nkag rau hauv.
Kauj Ruam 7. Nyem lub khawm xov tooj cua nyob ib sab ntawm "Siv kuv lub Xbox gamer tag"
Nws yog qhov kev xaiv thib ob ntawm nplooj ntawv nkag mus. Sau koj lub Xbox gamer ua lub npe tso rau ntawm lub rooj sab laj.
Koj tseem tuaj yeem xaiv "Tsim lub Zej Zog tshiab tso saib lub npe" thiab ntaus lub npe koj xav siv
Kauj Ruam 8. Nyem rau ntawm lub checkbox
tom ntej no "Kuv lees paub Microsoft Txoj Cai Kev Coj Ua" (Kuv pom zoo rau cov kev cai hauv Microsoft zej zog).
Qhov no txhais tau tias koj pom zoo ua raws txoj cai ntawm lub rooj sab laj.
Kauj Ruam 9. Nyem Ua tiav
Lub pob no yog xiav thiab nyob hauv qab ntawm nplooj ntawv. Koj yuav raug coj mus rau lub rooj sab laj nrog lub npe xaiv thiab rov qab mus rau lub rooj sib tham hauv tsev.
Kauj ruam 10. Nyem rau Xbox icon
Lub cim no yog nyob hauv qhov kev xaiv thib peb ntawm nplooj ntawv pem hauv ntej ntawm lub rooj sab laj hauv zej zog.
Kauj Ruam 11. Nyem Nug ib lo lus nug
Nov yog qhov kev xaiv thib plaub nyob rau sab saum toj sab laug, nyob ib sab ntawm Microsoft lub logo. Cov kauj ruam no qhib daim ntawv dawb paug uas tuaj yeem siv los tshaj tawm cov lus nug rau lub rooj sab laj.
Kauj Ruam 12. Ntaus tus ntawv hauv kab thawj
Tsim cov ncauj lus uas qhia rau cov neeg siv hauv koj lub teeb meem. Cov ncauj lus no tuaj yeem yog qee yam xws li, "Tsis tuaj yeem txuas rau Xbox Live", "Teeb Meem Ua Minecraft online" (Teeb Meem Ua Minecraft Online).
Kauj Ruam 13. Ntaus cov lus piav qhia ntxaws txog koj qhov teeb meem
Siv lub thawv ntawv loj sau "Cov Lus Qhia" los piav qhia qhov teeb meem koj muaj. Xyuas kom koj suav nrog txhua cov ntaub ntawv cuam tshuam nrog rau kev piav qhia ntxaws txog qhov teeb meem, game lossis app koj muaj teeb meem nrog, thiab cov cuab yeej koj siv.
Kauj Ruam 14. Xaiv ib pawg
Hauv qab lub npov ntawv, muaj ob daim ntawv qhia zaub mov sau tias "Qeb". Thawj cov ntawv qhia zaub mov yuav tsum tau muaj neeg nyob (Xbox). Siv cov ntawv qhia zaub mov nco thib ob los xaiv cov pawg uas haum rau qhov teeb meem zoo tshaj plaws. Cov kev xaiv yog, "Kev nkag mus tau yooj yim", "Games thiab Apps" (games thiab applications), "Network Hardware Information" (network hardware information), "Sales and Promotions" (discount and promotions), "TV Hardware Information" (TV device information), "Xbox ntawm Consoles" (Xbox ntawm consoles), "Xbox ntawm Cov Khoom Siv Hluav Taws Xob" (Xbox ntawm lub xov tooj ntawm tes), thiab "Gaming ntawm Windows PCs" (.
Kauj Ruam 15. Xyuas kom tseeb tias "Qhia rau kuv thaum lwm tus neeg teb rau cov ntawv no" lub npov tau txheeb xyuas
Txoj kev ntawd, koj yuav tau txais email thaum ib tus neeg teb koj cov ntawv.
Kauj Ruam 16. Nyem Xa
Yog tias yog, koj cov lus nug tau tshaj tawm hauv lub rooj sab laj. Koj yuav raug ceeb toom thaum ib tus neeg teb koj cov lus nug.
Txoj Kev 3 ntawm 3: Hu rau Xbox Los Ntawm Xov Tooj
Kauj Ruam 1. Hu Xbox Support ntawm 1-800-469-9269 rau cov uas nyob hauv Tebchaws Meskas
Qhov chaw hu xov tooj Xbox qhib rau hnub Monday-Friday 9 teev sawv ntxov txog 5 teev tsaus ntuj EST.
Kauj Ruam 2. Ua raws cov lus qhia
Mloog cov lus qhia thiab nias lub khawm tsim nyog ntawm tus xov tooj cov keyboard los txuas rau Xbox tus sawv cev. Txoj kev nrawm tshaj plaws los txuas rau tus neeg sawv cev Xbox nyob yog nyem "2", tom qab ntawd "4", tom qab ntawd nkag mus rau koj tus lej lej lossis tus lej xov tooj xaus nrog "#", lossis nias "0#" thaum nug txog tus lej lossis tus lej xov tooj tus lej.
Kauj Ruam 3. Tos tus neeg sawv cev Xbox los teb koj qhov kev hu
Feem ntau, koj yuav tsum tau tos 38 feeb. Lub sijhawm zoo tshaj plaws yog hu 9:10 teev sawv ntxov EST..
Lub tswv yim
- Raws li cov neeg siv uas nquag hu rau Xbox Live, kev sib tham nyob yog txoj hauv kev nrawm tshaj plaws los tiv tauj tus neeg sawv cev Xbox. Ua raws cov theem hauv Txoj Kev 1 txhawm rau siv Microsoft kev sib tham.
- Ua ntej hu rau Xbox Live, sim daws qhov teeb meem koj tab tom ntsib los ntawm kev tshawb nrhiav cov ntaub ntawv hauv Xbox Kev sib tham ntawm https://forums.xbox.com/xbox_forums/xbox_support/default.aspx. Feem ntau, koj qhov teeb meem Xbox Live tuaj yeem daws tau yam tsis tau hu rau tus neeg sawv cev Xbox
