Steam yog lub vev xaib twv txiaj uas cov players yuav, rub tawm, thiab ua si hauv computer. Yog tias koj muaj teeb meem nrog tus lej lossis game uas koj tau yuav, hu rau Steam Support thiab xa daim pib los piav qhia qhov teeb meem, lossis rov kho koj li Steam account yog tias koj nkag tsis tau nws. Daim pib yog cov lus uas muaj lus tsis txaus siab xa mus rau Steam Support. Steam Support cov neeg ua haujlwm yuav teb rau daim pib ntawm email los teb cov lus nug thiab daws teeb meem.
Kauj ruam
Txoj Kev 1 ntawm 2: Xa Daim pib
Kauj Ruam 1. Nkag mus rau koj tus lej Steam ntawm
Yog tias koj muaj lwm yam teeb meem tsis cuam tshuam txog kev rov qab tus as khauj, mus rau nplooj ntawv Steam Support page. Txhawm rau nkag mus rau koj tus lej Steam, nyem rau "Nkag mus rau Steam" khawm.
Yog tias koj hnov qab koj lub npe siv lossis tus lej zais, saib Txoj Kev 2
Kauj Ruam 2. Nkag mus rau Steam username thiab password
Sau tus username thiab password hauv "Steam account name" thiab "Password" teb, feem. Yog tias koj teeb tsa Steam Guard Mobile Authenticator ntawm koj lub xov tooj kom ruaj ntseg rau koj tus lej nyiaj, nkag mus rau Steam Guard code yog tias tau hais qhia.
Feem ntau Steam Guard tus lej yuav tshwm tuaj hauv lub xov tooj ceeb toom qhia zaub mov. Yog tias nws tsis tshwm sim, qhib lub Steam app ntawm koj lub xov tooj thiab coj mus rhaub khawm nyob rau sab laug sab saum toj ntawm lub vijtsam. Xaiv qhov Steam Guard xaiv thiab nkag mus rau qhov chaws pom ntawm qhov screen. Nco ntsoov tias Steam Guard cov lej yuav hloov pauv lub sijhawm, yog li nkag mus rau Steam Guard sai
Kauj Ruam 3. Xaiv cov pab pawg xav tau
Tom qab nkag mus rau hauv koj tus as khauj, koj yuav pom pab pawg thiab qee qhov kev ua si uas koj tau ua tsis ntev los no. Qee pawg muab cov kev xaiv uas tso cai rau koj hu rau Steam Support. Xaiv pawg xav tau raws li qhov teeb meem ntawm tes.
Ua ntej hu rau Steam Support, nws yog lub tswv yim zoo los saib cov kab lus muaj nyob ntawd uas yuav tuaj yeem teb cov teeb meem
Kauj Ruam 4. Xaiv ib pawg subcategory
Tom qab xaiv ib qeb, ntau pawg subcategories yuav tshwm ntawm qhov screen. Cov pawg hauv qab no muab kev pab rau cov teeb meem tshwj xeeb. Piv txwv li, yog tias koj tsis tuaj yeem siv Steam Cloud feature, xaiv ib qeb Cov Neeg Siv Khoom thiab xaiv subcategory Huab Huab.
Qee pawg ย่อย muaj FAQ (Cov Lus Nug Nug) thiab cov ntawv uas tuaj yeem pab koj nrhiav cov kev daws teeb meem
Kauj Ruam 5. Nyem rau "Hu rau Steam Support" khawm
Nyem rau nws yuav qhib daim pib uas yog kab ntawv siv los piav qhia qhov teeb meem.
- Nco ntsoov tias tsis yog txhua pawg thiab cov pawg hauv qab muab kev xaiv hu rau Steam Support. Yog tias qhov kev pabcuam no tsis muaj rau qhov teeb meem koj tab tom ntsib, koj tuaj yeem nyeem kab ntawv muab los nrhiav kev daws teeb meem.
- Yog tias koj tsis tuaj yeem nrhiav qhov kev daws teeb meem tsim nyog hauv Steam Support tsab xov xwm, koj tuaj yeem nug Steam lub zej zog ntawm https://steamcommunity.com/discussions/. Cov neeg siv Steam tuaj yeem tuaj yeem pab koj nrog qhov teeb meem.
Kauj Ruam 6. Piav qhia qhov teeb meem kom ntxaws hauv kab ntawv
Tom qab nyem rau "Hu rau Steam Support" khawm, nplooj ntawv nrog cov ntawv sau yuav tshwm ntawm qhov screen. Koj tuaj yeem siv kab ntawv no los piav qhia qhov teeb meem koj tab tom ntsib. Koj tuaj yeem suav nrog ntau cov ntaub ntawv uas tuaj yeem pab Steam Support cov neeg ua haujlwm pab koj, xws li lub khoos phis tawj tshwj xeeb, kev ua haujlwm (kev ua haujlwm) siv, thiab lwm yam.
- Koj tuaj yeem xa cov ntawv yog tias koj tuaj yeem piav qhia qhov teeb meem kom ntxaws. Nyem rau "Tshawb nrhiav cov ntaub ntawv" txuas rau hauv qab ntawm kab ntawv kom xauj thiab xa cov ntawv ua cov ntawv txuas. Koj tseem tuaj yeem rub thiab xa cov ntawv mus rau kab ntawv uas hais tias "rub thiab tso cov ntawv ntawm no".
- Steam Support pom zoo kom koj nyeem kab ntawv thiab FAQ ua ntej xa lawv daim pib. Feem ntau cov FAQ no muaj ntau cov ntaub ntawv, yog li koj yuav pom kev daws teeb meem nyob ntawd.
Kauj Ruam 7. Nyem lub pob "Xa" thaum koj ua tiav piav qhia qhov teeb meem
Thaum koj tau ua tiav kev sau, xa daim pib los ntawm txhaj "Xa" khawm hauv qab ntawm qhov screen. Steam Support cov neeg ua haujlwm yuav teb rau daim pib ntawm email tsis pub dhau ob peb hnub ua haujlwm.
Txoj Kev 2 ntawm 2: Rov Qab Tau Nyiaj
Kauj Ruam 1. Mus rau https://help.steampowered.com/en/ txhawm rau nkag mus rau Steam Support lub vev xaib
Txhawm rau saib ntau yam kev xaiv kev pabcuam muab los ntawm Steam, siv lub browser qhib lub ntsiab Steam Pabcuam nplooj ntawv. Nplooj ntawv no muab txoj hauv kev rau koj nkag mus rau koj tus lej Steam, lossis pab koj rov qab tau koj tus lej nyiaj yog tias koj nkag tsis tau nws.
Kauj Ruam 2. Nyem rau "Pab, Kuv nkag tsis tau rau hauv" khawm
Nyem rau ntawm nws yuav qhib nplooj ntawv nrog plaub txoj kev xaiv.
Muaj ntau yam uas tuaj yeem tiv thaiv koj ntawm kev nkag mus rau koj tus lej Steam, xws li tsis nco qab koj tus password lossis tsis tuaj yeem tau txais Steam Guard cov lej. Xaiv ib qho ntawm cov kev xaiv uas haum rau qhov teeb meem ntawm tes
Kauj Ruam 3. Xaiv thawj qhov kev xaiv yog tias koj tsis nco qab koj Steam username lossis password
Nyem qhov "Kuv tsis nco qab kuv lub npe Steam lossis password" yog tias koj tsis nco qab koj lub npe siv lossis tus lej nkag.
Tom qab nyem qhov kev xaiv no, koj yuav raug nug kom nkag mus rau koj tus email chaw nyob lossis tus lej xov tooj
Kauj Ruam 4. Xaiv qhov kev xaiv thib ob yog tias lwm tus nyiag lub Steam account
Yog tias ib tus neeg tswj hwm nkag mus rau hauv koj tus lej Steam thiab koj tsis tuaj yeem nkag mus tau ntxiv, nyem qhov kev xaiv thib ob. Tom qab ntawd, koj yuav pom cov lus qhia piav qhia yuav ua li cas thiaj rov zoo thiab nyab xeeb koj tus as khauj.
Kauj Ruam 5. Xaiv qhov kev xaiv thib peb yog tias Steam Guard code tsis raug xa mus rau lub xov tooj
Yog tias koj tsis tau txais Steam Guard tus lej yuav tsum tau nkag mus rau hauv koj tus as khauj, nyem qhov "Kuv tsis tau txais Steam Guard code" xaiv. Tom qab ntawd, koj yuav tsum tau txheeb xyuas thiab hloov kho koj li email chaw nyob.
Steam Support pom zoo tias koj ntxiv Steam Support tus email chaw nyob rau hauv koj daim ntawv teev npe kom cov email xa los ntawm lawv tuaj yeem ncav cuag koj lub npov
Kauj Ruam 6. Xaiv qhov kev xaiv thib plaub yog tias koj nkag tsis tau Steam Guard Mobile Authenticator
Nyem rau "Kuv tshem tawm lossis poob kuv Steam Guard Mobile Authenticator" xaiv yog tias koj tau ntsib qhov no. Koj yuav raug nug kom nkag mus rau koj tus email chaw nyob lossis tus lej xov tooj ua ntej koj tuaj yeem mus txuas ntxiv.
