Yog tias koj ua haujlwm pabcuam cov neeg siv khoom lossis muaj koj tus kheej kev lag luam, muaj qee lub sijhawm koj yuav tsum tau txais kev hu los ntawm cov neeg siv khoom npau taws uas poob siab. Yuav ua li cas nrog thiab pab cov neeg siv khoom yuav txiav txim siab cov neeg siv khoom txaus siab thiab qhov ua tiav ntawm kev lag luam uas koj tswj hwm. Thawj kauj ruam hauv kev cuam tshuam nrog cov neeg siv khoom npau taws yog nyob twj ywm. Mloog tus neeg siv khoom tham ua ntej tawm tswv yim daws teeb meem. Yog tias tus neeg siv khoom npau taws, sim ua kom nws nqig, tab sis koj yuav tsum txiav txim siab thaum twg kom tsis txhob tham.
Kauj ruam
Ntu 1 ntawm 3: Ua Siab Ncaj
Kauj Ruam 1. Tsis txhob ua siab phem
Tej yam yuav mob zuj zus yog tias koj ntshai lossis npau taws, txawm hais tias qhov no yog qhov tshwm sim ntawm ntuj. Yog tias koj hais lus ntsiag to thiab ua haujlwm tau zoo, cov neeg siv feem ntau yuav ua raws li koj qhov kev xav.
- Ua kom pom tseeb ntawm kev ua pa los ntawm kev ua pa ob peb nqus.
- Tsis txhob cia tus neeg siv khoom hnov lub suab ua pa hnyav vim tias koj yuav zoo li ntxhov siab lossis nkees.
Kauj Ruam 2. Cia tus neeg siv qhia nws txoj kev xav
Muab sijhawm rau tus neeg siv los piav qhia qhov teeb meem kom tiav thiab vim li cas nws thiaj li poob siab. Yog tias koj muaj lus nug, tsis txhob cuam tshuam; tos kom nws hais lus tas.
- Ua siab ntev. Feem ntau, tus neeg siv khoom npau taws yuav siv sijhawm ntau los tham.
- Tsis txhob sib cav, tawm tsam, lossis sib cav nrog tus neeg siv khoom txawm hais tias nws lossis nws ua txhaum.
- Qhov tseem ceeb tshaj plaws ntawm kev sib tham yog ua rau cov neeg siv xav hnov. Feem ntau, tus neeg siv khoom tus yam ntxwv tau ua siab ntev vim nws hnov hnov, txawm tias qhov teeb meem tseem tsis tau daws.
Kauj Ruam 3. Tsis txhob chim
Cov neeg siv uas npau taws tsuas yog tham tsis muaj qab hau. Thaum nws hais tias, "Nws yog txhua yam vim koj," nws txhais tau tias lub tuam txhab uas ua rau muaj teeb meem. Nco ntsoov tias qhov xwm txheej no tsis yog vim koj. Tsis txhob coj nws tus kheej kom koj tsis txhob ntxhov siab.
Kauj Ruam 4. Muab lus teb luv luv
Kev hais lus tawm tswv yim yog kev tawm tswv yim rau tus neeg siv khoom kom ntseeg tau tias kab xov tooj tsis raug txuas thiab koj tseem tab tom mloog nws cov lus piav qhia vim tias nws tsis saib koj.
Thaum tus neeg siv khoom tham, muab cov lus qhia uas koj tseem tab tom mloog, piv txwv li hais tias "Yog", "OK" lossis "Yog?" yog li nws paub tseeb tias koj tseem mloog zoo thiab txaus siab mloog nws cov lus piav qhia kom txog thaum kawg
Kauj Ruam 5. Tswj lub suab nrov
Tej zaum koj yuav xav teb rau tus neeg thov kev npau taws los ntawm kev tsa koj lub suab, tab sis qhov no tsuas yog ua rau tej yam tsis zoo. Kev sib tham yuav dhau los ua kev sib ntaus kom koj zoo li tsis kam pab. Hais lus ntsiag to hauv xov tooj. Tsis txhob hais lus hauv lub siab xav.
Ntu 2 ntawm 3: Tshaj Tawm Cov Lus Teb
Kauj Ruam 1. Qhia luv luv txog qhov teeb meem tam sim no hauv koj tus kheej cov lus
Qhia tias koj tab tom mloog tus neeg siv khoom piav qhia los ntawm rov hais dua qhov tseem ceeb rau nws raws li koj nkag siab. Pib los ntawm kev hais tias, "Kuv yuav tsum paub tseeb tias …" lossis "Raws li cov ntaub ntawv koj tau xa tawm, koj tab tom ntsib …" Txoj kev no pab koj kom ntseeg tau tias koj thiab cov neeg siv khoom muaj kev nkag siab zoo ib yam ntawm qhov teeb meem ntawm tes.
Kauj Ruam 2. Qhia kev khuv leej
Muab cov lus teb zoo siab kom tus neeg siv khoom paub koj nkag siab nws qhov kev poob siab. Sim muab koj tus kheej tso rau hauv tus neeg siv khoom khau thiab xav seb nws xav li cas. Piv txwv li, koj tuaj yeem hais tias, "Kuv tuaj yeem nkag siab qhov kev poob siab uas koj tau hnov" lossis "Qhov xwm txheej no yuav tsum tau ua rau koj chim siab heev".
- Ua li no txawm hais tias qhov teeb meem no tshwm sim los ntawm kev tsis saib xyuas, tsis paub, lossis cov neeg siv khoom yuam kev.
- Tsis txhob txiav txim rau tus neeg siv khoom.
Kauj Ruam 3. Thov txim yog tias tsim nyog
Yog tias qhov teeb meem yog koj qhov txhaum lossis lwm tus neeg ua haujlwm, thov zam txim rau qhov ua yuam kev. Koj tsis tas yuav thov txim yog tias qhov teeb meem tshwm sim vim yog tus neeg siv khoom ua txhaum. Qhia nws, "Peb ib txwm sim muab qhov kev pabcuam zoo tshaj plaws rau cov neeg siv khoom kom qhov no tsis tshwm sim. Txawm li cas los xij, peb tseem yuav pab koj kom cov teeb meem no tuaj yeem daws tau."
- Ib qho piv txwv ntawm kev thov txim yuav yog "Kuv thov txim uas peb tuaj lig rau xa koj daim ntawv xaj, ua teeb meem. Peb yuav xa nws tawm tag kis no."
- Lwm qhov piv txwv, "Thov txim, vim tias muaj teeb meem txuj ci nrog cov khoom koj tau xaj thiab peb tsuas tuaj yeem npaj qhov hloov pauv hauv 2 hnub.
Kauj Ruam 4. Ua haujlwm ntawm qhov teeb meem yog ua tau
Feem ntau, cov neeg ua haujlwm pabcuam cov neeg siv khoom raug cob qhia los daws cov teeb meem ib txwm muaj, tab sis kuj tseem muaj cov teeb meem txawv txawv thiab tsis tau xav txog. Qee zaum, cov neeg siv khoom yws tsis pom qhov laj thawj thiab xav tau cov khoom lag luam tshiab los hloov pauv.
- Tsis txhob cog lus tias yuav daws qhov teeb meem tsis tuaj yeem daws tau, tab sis sim pab nrhiav kev daws teeb meem.
- Koj tuaj yeem hais tias, "Kuv yuav pab koj daws qhov teeb meem no" lossis "Kuv yuav ua qhov zoo tshaj los daws koj cov teeb meem" lossis "Kuv yuav ua rau koj ntsib nrog ib tus neeg uas tuaj yeem daws qhov teeb meem no."
Kauj Ruam 5. Kom ntau li ntau tau, siv cov lus zoo
Tus neeg siv khoom xav paub tias koj tuaj yeem ua dab tsi rau nws, tsis yog yam koj ua tsis tau. Hais cov lus zoo es tsis txhob hais tias "tsis muaj", "tsis tuaj yeem" lossis "tsis yooj yim sua". Txawm hais tias tus neeg thov kev pabcuam tsis tuaj yeem ua tiav, nws zoo dua hais tias, "Kuv cov lus qhia, koj puas yuav …?"
Ntu 3 ntawm 3: Deals nrog Cov Neeg Npau Suav
Kauj Ruam 1. Sim ua kom tus neeg mob siab nqig los ntawm kev nug cov lus nug
Hloov chaw ntawm kev sib cav, nug cov lus nug kom tus neeg siv khoom lub siab tsom mus rau qhov tseeb. Nug kom qhia meej txog qee yam uas nws tau hais lossis nug txog cov kev daws teeb meem uas nws xav tau.
Piv txwv li, koj tuaj yeem nug, "Koj xav daws qhov teeb meem no li cas?"
Kauj Ruam 2. Ua phem rau tus neeg siv khoom yog tias nws tau ua phem rau koj
Muab sijhawm rau tus neeg siv los qhia nws qhov kev xav, tab sis cem nws yog tias nws yws lossis hais lus hnyav rau koj. Piav qhia qhov tshwm sim yog tias nws txuas ntxiv tham zoo li no.
- Koj tuaj yeem hais tias, "Kuv tuaj yeem nkag siab koj qhov kev poob siab, tab sis kuv yuav tsum tau kaw yog tias koj tseem tham zoo li no."
- Ua ntej ua haujlwm rau tus neeg siv khoom, xub kawm txog lub tuam txhab txoj cai tswj hwm kev ua phem rau cov neeg siv khoom. Cov tswv lag luam yuav tsum teeb tsa cov txheej txheem hais txog yuav los yog tsis tso tseg thaum tham nrog cov neeg siv khoom nrog teeb meem.
Kauj Ruam 3. Hwm tus neeg thov kev pab yog nws xav tham nrog tus thawj
Qee zaum, cov neeg thov kom txuas nrog ib tus neeg uas muaj cai txiav txim siab vim tias qhov teeb meem tsis raug daws. Yog tias tus neeg siv khoom thov qhov no, tsis txhob poob siab lossis tsis lees nws. Hu rau tus thawj coj thiab cia tus neeg siv tham nrog nws.
Yog tias koj yog tus tswj lossis tus tswv lag luam, hais lus ncaj ncees, "Kuv yog tus thawj coj ntawm lub tuam txhab no. Kuv xav hnov koj cov lus piav qhia thiab ua haujlwm daws qhov zoo tshaj plaws."
Kauj Ruam 4. Ua tsaug rau tus neeg siv khoom nrog tham nrog koj los piav qhia qhov teeb meem
Tus neeg thov kev npau taws yuav qis dua yog tias nws zoo siab. Qhia tawm tias cov ntaub ntawv nws muab yog cov ntsiab lus muaj txiaj ntsig rau kev ua tiav ntawm lub tuam txhab, tsis yog kev cuam tshuam.
Xaus qhov kev sib tham los ntawm hais tias, "Ua tsaug rau cov ntaub ntawv koj tau muab. Peb yuav ua qhov zoo tshaj plaws los tiv thaiv qhov xwm txheej no kom tsis txhob rov tshwm sim dua."
Kauj Ruam 5. So ib ntus tom qab koj hais lus tas lawm
Yog tias ua tau, so so ua ntej rov qab mus ua haujlwm, vim tias cov kev sib tham zoo li no feem ntau yog siv lub zog ntau. Teem sijhawm rau kev taug kev yooj yim hauv chaw ua haujlwm, haus ib khob kas fes thaum tham nrog cov neeg ua haujlwm, lossis xav txog 5 feeb ntawm koj lub rooj thaum ua pa tob tob.
