Cov kev pabcuam thauj khoom, suav nrog cov khoom hnyav, thiab FedEx cov chaw haujlwm tau tswj hwm los ntawm cov nyiaj hauv online thiab cov chaw hu xov tooj tsis siv neeg. Yog tias koj xav tham nrog FedEx tus sawv cev txog kev xa khoom, koj tuaj yeem hu lossis email rau cov neeg siv khoom. Koj tseem tuaj yeem ua daim ntawv foob hauv internet lossis xa ntawv tuaj.
Kauj ruam
Txoj Kev 1 ntawm 3: Hu rau FedEx
Kauj Ruam 1. Nrhiav tus lej xov tooj FedEx
FedEx muaj ntau tus lej, nyob ntawm tus neeg siv khoom xav tau, txawm hais tias lawv txhua tus poob rau hauv ib tus lej tseem ceeb txhawb nqa cov neeg siv khoom. Cov lej no tuaj yeem pom ntawm FedEx lub vev xaib, suav nrog cov uas haum rau koj cov kev xav tau.
- Thawj tus neeg muab kev pabcuam rau FedEx Indonesia yog 1500342, thaum tus lej pabcuam rau FedEx Tebchaws Meskas thiab chaw haujlwm thoob ntiaj teb yog 1-800-Go-FedEx lossis 1-800-463-3339. Yog tias koj nyob hauv Tebchaws Meskas, koj tseem tuaj yeem siv tus lej no rau cov teeb meem cuam tshuam txog tus lej lag luam luam ntawv, nrog rau nrhiav chaw luam ntawv hauv koj lub nroog. Tus xov tooj tseem ceeb yog rau cov neeg siv khoom thoob plaws hauv Tebchaws Meskas, tab sis rau cov neeg siv khoom thoob ntiaj teb, tus lej yog 1-800-247-4747. Yog koj xav tau TDD (Xov Tooj Ntaus Ntawv rau Cov lag ntseg), hu rau 1-800-238-4461
- Yog tias koj xav tiv tauj FedEx chaw ua haujlwm hauv Tebchaws Meskas, hu rau 800, lossis 1-469-980-3000.
- Yog tias koj xav tau tus xov tooj hu dawb hauv tebchaws Meskas, nrhiav koj lub tebchaws ntawm nplooj ntawv no: https://www.fedex.com/us/customersupport/call/. Nyem rau koj cheeb tsam kom tau txais koj lub teb chaws tus lej.
Kauj Ruam 2. Dial tus xov tooj
Yog tias koj hu rau FedEx tus lej thawj, koj yuav muab cov lej xaiv los ntawm cov lus siv tshuab. Txhawm rau xaiv, koj xav tau lub xov tooj nrog lub vijtsam kov. Luckily, feem ntau cov xov tooj tam sim no muaj touchscreens yog li koj tsis tas yuav txhawj xeeb.
Txawm li cas los xij, yog tias koj tsis muaj lub xov tooj kov lub xov tooj, tam sim no FedEx muaj lub suab xaiv, uas txhais tau tias koj tsuas yog hais qhov koj xav tau thiab lub tshuab siv hluav taws xob yuav coj koj mus
Kauj Ruam 3. Nrhiav qhov kev xaiv uas xav tau
Cov lus tsis siv neeg yuav muab cov npe rau koj xaiv. Piv txwv li, nias "1" los xaiv "Teem Sijhawm tuaj nqa khoom", lossis nias "2" los xaiv "Taug Kev Xa Khoom". Xaiv "3" txhawm rau nrhiav FedEx ceg hauv koj cheeb tsam, thaum "4" tso cai rau koj xaj khoom, thiab "5" rau tus nqi thauj khoom.
- Yog koj xav ua daim ntawv foob, nias "61"; hu rau "62" rau kev them nqi, thiab "63" rau kev pabcuam.
- Yog tias koj xav pom txhua qhov kev xaiv ua ntej hu mus rau qhov URL no:
Kauj Ruam 4. Hais ncaj qha rau tus sawv cev ntawm FedEx
Yog tias koj tsis xav hla txhua qhov kev xaiv saum toj no, tsuas yog hla lawv txhua tus los hais ncaj qha rau tus sawv cev ntawm FedEx uas yuav coj koj mus. Txhawm rau tham ncaj qha rau tus neeg sawv cev, nias "0" sai li sai tau thaum koj hu xov tooj tau teb.
Txoj Kev 2 ntawm 3: Tiv tauj FedEx Ntawm Email
Kauj Ruam 1. Email FedEx
Qhib daim ntawv hu rau email ntawm FedEx qhov chaw. FedEx tsis muaj ib tus email li kev pabcuam rau cov neeg siv khoom. Koj yuav tsum tau ua daim foos tiv toj rau email rau FedEx. Daim foos tiv toj no nyob ntawm:
Kauj Ruam 2. Xaiv lub ntsiab lus ntawm koj cov lus
Piv txwv li, koj tuaj yeem xaiv cov ntawv "Shipping/Tracking", "Billing/Invoicing", "Customer Service", "Concerns", "Products and Services", "Websites/Automation Tools", "FedEx Employees", "Sales/ Kev Lag Luam ", lossis" Cov Neeg Ua Haujlwm ". Yog tias tsis muaj qhov kev xaiv ua tau raws li qhov koj xav tau, xaiv "Lwm Yam".
Koj kuj tseem yuav tsum xaiv hom lus nug, piv txwv li, Cov Lus Qhia/Cov Lus Qhia, Cov Lus Nug, Kev Ua Tsaug, Kev Pab Tswv Yim, lossis Kev Tshaj Tawm rau FedEx
Kauj Ruam 3. Ua kom tiav koj cov ntaub ntawv
Koj yuav tsum tau sau cov ntaub ntawv yooj yim, xws li koj lub npe thiab chaw nyob. Daim ntawv tseem nug koj tus email chaw nyob. Txawm hais tias tsis xav tau, tag nrho cov ntaub ntawv no yuav pab FedEx daws koj cov teeb meem.
Yog tias koj xav nug txog kev xa khoom tshwj xeeb, FedEx yuav nug txog cov ntaub ntawv xa khoom, xws li tus xa npe, tus lej taug qab, hnub xa khoom, thiab tus neeg txais lub npe
Kauj Ruam 4. Sau koj cov lus
Thaum kawg, sau cov lus teb rau ntawm nplooj ntawv. Yeej, koj yuav tsum qhia peb tias vim li cas koj thiaj li hu rau FedEx los ntawm email. Nco ntsoov suav nrog hom kev xav tau ntawm koj cov lus teb.
Txoj Kev 3 ntawm 3: Ua Ntawv Thov
Kauj Ruam 1. Xaiv seb yuav xa daim ntawv thov li cas
Cov ntawv thov xa mus rau FedEx tuaj yeem ua online; ua ntej koj yuav tsum ua daim ntawv uas tuaj yeem rub tawm ntawm https://www.fedex.com/content/dam/fedex/apac-asia-pacific/downloads/fedex-claimform-en-id.pdf. Koj kuj tseem tuaj yeem ua daim foos thiab xa nws los ntawm fax lossis email. Yog tias koj thov online thiab tau nkag mus, FedEx yuav cia li sau qee cov ntaub ntawv hais txog koj kev xa khoom tuaj.
Kauj Ruam 2. Sau koj cov ntaub ntawv
Koj yuav tsum tau sau cov ntaub ntawv xws li lub tuam txhab npe, tus neeg lub npe, chaw nyob, thiab email chaw nyob rau tus xa thiab tus txais. Koj kuj tseem yuav tsum tau ua kom tiav daim ntawv lees paub tus lej xa khoom.
Kauj Ruam 3. Sau cov ntaub ntawv pob
Tom ntej no, koj yuav tsum sau qhov laj thawj rau kev xa daim ntawv foob. Piv txwv li, koj tuaj yeem ua ntawv foob rau pob poob. Koj tseem tuaj yeem ua ntawv foob yog tias lub pob puas thaum thauj khoom, uas tseem ua rau nws cov ntsiab lus puas.
- Yog tias koj xaiv "cov khoom puas," koj yuav tsum khaws lub pob nrog lub ntim kom FedEx tuaj yeem tshuaj xyuas nws, yog lawv txiav txim siab li ntawd.
- Koj kuj yuav tsum tau piav qhia qhov kev puas tsuaj uas pob tau raug.
Kauj Ruam 4. Xa daim foos
Yog tias koj tab tom thov hauv online, yooj yim tso daim foos xa mus. Yog tias koj ua daim ntawv foob, tsuas yog fax nws lossis xa mus rau FedEx Indonesia lub chaw haujlwm chaw haujlwm loj. Koj tuaj yeem xa nws ntawm email.
- Siv qhov chaw nyob no xa daim ntawv foob los ntawm email: [email protected].
- Siv tus lej no los fax daim ntawv thov: 021.5098.9222.
- Siv qhov chaw nyob no yog tias koj xav tshaj tawm daim ntawv thov: FedEx TNT Indonesia Lub Chaw Haujlwm Lub Chaw Haujlwm Sab Qab Teb Sab Hnub Poob 12th, ntauwd C Jl. RA Kartini Kav 8 Sab Hnub Poob Cilandak, Cilandak, Sab Qab Teb Jakarta.
