Qhov tsis txaus ntseeg tiag tiag thaum cov khoom yuav hauv internet tsis tau raws li qhov xav tau. Hmoov zoo, Amazon ua kom yooj yim rau nws cov neeg siv khoom uas xav xa rov qab cov khoom yuav. Ua ntej, koj yuav tsum tau ua koj cov nyiaj rov qab online yog li koj tuaj yeem tau txais kev hloov lossis nyiaj rov qab. Tom qab ntawd, koj yuav tsum ntim cov khoom uas tau yuav khoom rov qab los. Yog tias koj xaj ncaj qha los ntawm Amazon thiab nws nyob hauv 30 hnub ntawm kev xa khoom, feem ntau koj tuaj yeem tau txais tag nrho cov nyiaj rov qab lossis hloov pauv. Yog tias koj tau txais cov khoom ua khoom plig lossis los ntawm Amazon thib peb, koj tseem tuaj yeem xa cov khoom rov qab tab sis cov txheej txheem sib txawv me ntsis.
Kauj ruam
Txoj Kev 1 ntawm 4: Tau Txais Nyiaj Rov Qab rau Cov Khoom Yuav
Kauj Ruam 1. Nkag mus rau hauv tus as khauj Amazon uas tau siv los yuav khoom
Npaj tus txheej txheem nkag mus ntawm tus as khauj siv los yuav khoom thiab mus rau https://www.amazon.com. Los ntawm no, mus rau "Nkag Mus Hauv" nyob rau sab xis saum toj ntawm lub vijtsam thiab nyem lub pob "Sign in" daj. Tom qab ntawd, nkag mus rau lub npe siv thiab tus lej nkag rau hauv lub npov muab.
Yog tias koj hnov qab koj tus password, nyem "Tsis Nco Kuv Tus Kheej" kom rov pib dua nws
Kauj Ruam 2. Nyem “Kev txiav txim” nyob rau sab xis saum toj ntawm lub vijtsam
Nyem rau "Kev txiav txim" khawm nyob rau sab xis saum toj ntawm nplooj ntawv kom pom tag nrho koj cov kev yuav khoom tsis ntev los no. Qhov no yuav qhib ib qho screen cais uas koj tuaj yeem tshawb xyuas koj cov lus yuav khoom thiab pib txheej txheem rov qab.
Kauj Ruam 3. Nyem “Rov Qab lossis Hloov Khoom” nyob ib sab ntawm cov khoom koj xav rov qab los
Lub pob "Rov Los lossis Hloov Khoom" yuav tsum yog rau sab xis ntawm qhov kev yuav khoom koj xav rov qab los. Nyem rau lub pob no mus rau nplooj ntawv txheej txheem rov qab los tom ntej.
Kauj Ruam 4. Piav seb vim li cas koj thiaj xav xa cov khoom rov tuaj
Xaiv qhov laj thawj rau rov qab cov khoom hauv cov ntawv qhia zaub mov nco. Cov kev xaiv muaj xws li cov khoom puas, tsis xav tau ntxiv, qhov tsis raug, thiab lwm yam. Nyem qhov kev xaiv uas haum tshaj plaws rau koj qhov xwm txheej thiab tom qab ntawd nyem lub pob xa (lees paub).
Koj tseem tuaj yeem ntxiv cov ntsiab lus hais txog kev rov qab los hauv kab ntawv hauv qab cov ntawv qhia zaub mov nco, tab sis nws tsis xav tau
Kauj Ruam 5. Thov kom thim nyiaj rov qab lossis hloov khoom
Yog tias koj xav tau koj cov nyiaj yuav khoom rov qab, nyem lub pob rov qab. Yog tias qhov khoom yuav khoom puas thiab koj xav hloov nws nrog qhov tshiab, nyem hloov.
- Yog tias koj xaiv cov nyiaj rov qab, nws feem ntau yuav siv 3-7 hnub ua haujlwm ua ntej cov nyiaj tau txais rov qab tau txais rau hauv koj tus as khauj.
- Cov nyiaj rov qab yuav muab tso rau hauv daim npav siv los yuav cov khoom cuam tshuam, lossis koj tus as khauj Amazon yuav tau txais qhov nyiaj tshuav yog tias qhov khoom ntawd yog khoom plig.
- Tom qab koj xa daim ntawv thov nyiaj rov qab, cov khoom yuav tsum xa rov qab tsis pub dhau 30 hnub.
Kauj Ruam 6. Xaiv txoj hauv kev rov qab los
Feem ntau, koj tuaj yeem xa cov khoom ntawm UPS, DHL, Pos Indonesia, lossis JNE, yog tias siv tau, lossis muaj ib tus neeg tuaj nqa cov khoom yog tias ua tau. Xaiv ib qho uas haum rau koj tshaj plaws.
Koj yuav tsum rov ntim cov khoom ua ntej nws rov qab los
Txoj Kev 2 ntawm 4: Tau Txais Khoom Plig Rov Los
Kauj Ruam 1. Mus ntsib Amazon's Online Return Center nplooj ntawv thiab nyem lub pob nyob hauv nruab nrab
Mus rau https://www.amazon.com/returns txhawm rau kos npe rau hauv Amazon's Online Return Center. Ntawm no, koj tuaj yeem rov qab khoom plig yuav los ntawm Amazon. Thaum nplooj ntawv tiav thauj khoom, nyem lub pob nruab nrab uas hais tias "Xa khoom plig rov qab."
Kauj Ruam 2. Tsim lossis nkag mus rau hauv tus as khauj Amazon
Tom qab nyem lub pob "Rov Qab Khoom Plig", lub vijtsam tshiab yuav tshwm los nug koj kom nkag mus rau koj cov ntsiab lus hauv tus as khauj. Yog tias koj twb muaj tus as khauj lawm, sau cov ntsiab lus thov thiab nyem "Xa". Yog tias koj tsis muaj tus as khauj, tsim ib qho ua ntej.
Nyem rau "Tsim koj tus lej Amazon" khawm hauv qab ntawm qhov screen nkag mus tsim tus account tshiab
Kauj Ruam 3. Nkag mus rau 17 tus lej xaj xaj yog yam khoom cuam tshuam yog khoom plig
Tom qab nyem lub pob "Xa khoom plig", koj yuav raug nug kom nkag mus rau tus lej 17 tus lej xaj xaj. Tus lej no tuaj yeem pom hauv qab sab laug ntawm daim ntawv ntim khoom. Sau tus lej sib xws thiab nias Enter kom nkag mus rau nplooj ntawv xaj khoom.
- Daim ntawv xaj tus lej feem ntau zoo li qhov no 123-1234567-1234567.
- Yog tias koj tsis tuaj yeem pom koj tus lej xaj, koj tuaj yeem tiv toj Amazon cov neeg siv khoom thiab muab cov ntsiab lus ntim khoom kom Amazon cov neeg ua haujlwm tuaj yeem nrhiav koj tus lej yuav khoom.
Kauj Ruam 4. Nyem rau "Rov Qab lossis Hloov Khoom" khawm
Lub pob "Rov Los lossis Hloov Khoom" yuav tsum yog sab xis ntawm daim duab khoom plig. Nyem rau lub pob no mus rau nplooj ntawv txheej txheem rov qab los tom ntej.
Kauj Ruam 5. Xaiv qhov laj thawj rau kev rov qab los hauv cov ntawv qhia zaub mov nco
Qhia peb tias vim li cas koj thiaj xa khoom plig rov qab mus rau Amazon. Cov kev xaiv muaj xws li cov khoom puas, tsis haum, lossis cov khoom tsis tsim nyog. Koj tuaj yeem suav nrog cov ntsiab lus ntawm qhov laj thawj rau kev rov qab los hauv kab ntawv hauv qab cov ntawv qhia zaub mov nco.
Kauj Ruam 6. Thov kom rov qab los yog hloov cov khoom
Amazon yuav ntxiv koj tus lej nyiaj tshuav rau tus nqi yuav khoom yog tias koj xav tau nyiaj rov qab. Yog tias yam khoom tau txais yog qhov tsis zoo thiab koj xav hloov nws nrog qhov tshiab, nyem "Hloov".
Tom qab koj lees paub koj qhov kev thov rov qab, cov khoom cuam tshuam yuav tsum raug xa rov qab tsis pub dhau 30 hnub
Kauj Ruam 7. Xaiv seb yuav xa qhov khoom plig rov qab li cas
Tom qab thov cov nyiaj rov qab lossis hloov pauv ib yam khoom, koj yuav raug coj mus rau lub qhov rai nrog ntau yam kev xaiv los xaiv los ntawm kev xa cov khoom cuam tshuam rov qab. Feem ntau, koj tuaj yeem nqa koj cov khoom mus rau UPS, DHL, Pos Indonesia, lossis JNE, lossis muaj ib tus neeg tuaj tos lawv yog tias ua tau. Xaiv txoj hauv kev zoo tshaj plaws thiab nyeem txhua cov lus qhia uas tau muab.
Txoj Kev 3 ntawm 4: Xa Cov Khoom Los Ntawm Peb Tus Neeg Muag Khoom
Kauj Ruam 1. Nkag mus rau hauv tus as khauj Amazon siv los yuav khoom
Mus rau https://www.amazon.com thiab nyem "Nkag mus" nyob rau sab xis saum toj ntawm lub vijtsam. Nkag mus siv tus username thiab password siv los yuav cov khoom koj xav rov qab los.
Yog tias koj xaj khoom tsis raug, thov thim qhov kev txiav txim hauv 30 feeb ntawm kev xaj khoom
Kauj Ruam 2. Nyem “Kev txiav txim” nyob rau sab xis ntawm qhov screen
Nyem "Kev txiav txim" los tso saib cov xaj xaj tshiab uas tau ua dhau los. Nrhiav cov khoom yuav los ntawm cov neeg muag khoom thib peb ntawm cov npe no.
Kauj Ruam 3. Nyem rau qhov “thov thim nyiaj rov qab” khawm
Tom qab xa daim ntawv thov nyiaj rov qab, koj yuav raug coj mus rau nplooj ntawv tshiab uas yuav nug koj kom piav qhia qhov laj thawj ntawm qhov kev thov rov qab. Xaiv qhov laj thawj thiab suav nrog cov ntsiab lus hais txog kev thim nyiaj rov qab.
- Thaum koj tau xa koj daim ntawv thov, Amazon yuav xa email rau koj hauv ib lub lis piam qhia rau koj paub tias qhov kev thov tau txais lawm.
- Ua raws li cov lus qhia xa khoom suav nrog hauv email thiab xa cov khoom rov qab mus rau tus muag khoom.
Txoj Kev 4 ntawm 4: Ntim thiab Xa Khoom Rov Qab
Kauj Ruam 1. Luam daim ntawv xa rov tuaj
Thaum koj tau txais koj cov nyiaj rov qab, koj yuav raug hais kom luam daim ntawv rov tuaj. Yog tias koj tsis muaj lub tshuab luam ntawv lossis tshuab luam ntawv, koj tuaj yeem xa daim ntawv lo rau ib tus neeg uas tuaj yeem luam lawv rau koj.
Yog tias koj tsis tau luam tawm daim ntawv lo rov qab los, mus rau "Kev txiav txim", tom qab ntawd nyem rau "Luam Ntawv Ntim" khawm tom ntej ntawm yam khoom koj xav rov qab
Kauj Ruam 2. Ntim cov khoom rau hauv lub thawv kom zoo
Ntim cov khoom hauv lub thawv kom zoo thiab tsis txhob hnov qab suav nrog txhua cov ntaub ntawv uas yav tas los suav nrog cov khoom. Pua sab hauv lub thawv nrog cork lossis yob cov ntawv xov xwm kom khaws cov khoom hauv lub thawv kom nyab xeeb thaum mus ncig.
Kauj Ruam 3. Muab daim ntawv lo rau ntawm lub npov ua ntej ntawm lub thawv
Npog tag nrho daim ntawv lo nrog daim kab xev kom tiv thaiv nws los ntawm kev puas tsuaj thiab dej thaum txav mus. Amazon suav nrog cov nyiaj muas ntawm cov ntawv yog li koj tsis them nyiaj ntxiv rau qhov rov qab los.
Kauj Ruam 4. Nqa pob mus rau pob khoom xa tuaj lossis thov kom tuaj nqa ntawm koj qhov chaw nyob
Nyob ntawm qhov kev pabcuam koj xaiv xa cov khoom xa rov tuaj, tam sim no koj tuaj yeem nqa pob mus rau qhov chaw xa khoom, lossis muab tso rau hauv qhov chaw tshwj xeeb rau tus neeg xa khoom tuaj nqa. Yog tias cov khoom raug xa mus, koj qhov xa rov qab tiav.
